“If our people don’t perform to expectations they accept that I am going to be on their doorstep. I’ve spent the last 17 years hovering over Hutchies making sure there are no chinks in the armour so that we can go in and deal with any shortcomings.”
Mr Quinn said another aspect of Hutchinson’s philosophy was “no disputes, no lawyers, no litigation”.
“If you have got an issue whether it’s a health and safety issue, a contractual issue, a legal issue, a problem with a client, a quality matter, sort it on day one and if you don’t, I want to know about it,” he said.
“We try to make sure everybody is focussed on the main game and that is good performance out on the jobs, quality workmanship, making money on the projects, not delving into disputation and becoming obsessed with winning, we just cut a deal and move on.”
He said the Hutchies model generates loyalty from subcontractors and clients.
“I genuinely believe that some subcontractors would prefer to work for Hutchies because they know we are non-adversarial, we are not going to hold a cheque on them, and we tend to think we get better pricing structure and better performance.”
He said the Hutchinson model was different.
“It works, even if it didn’t, we wouldn’t know how to change it.
“There are no commercial targets at Hutchies, we simply back our people. We say to those 36 team leaders do what you can and work within your means.”